Florals - @seedandstemfloristry
Questions about Floral Fabrications
- Floral Fabrications is based in Somerset, UK.
- Floral Fabrications began fabricating in 2018.
- Visits to discuss projects are strictly by prior arrangement only.
- Order collection can be arranged from our workshop by appointment.
Sales, Orders, Shipping and Cancellations
- Unfortunately at this time it has not been possible to implement online sales. This is mostly due to the complex nature of calculating shipping costs on bulky and heavy items. We hope to have online sales available in the future.
- Please browse our website and add the items of interest to the cart. You can then submit for a quote including your address.
- If you prefer you can email us directly floralfab@outlook.com. Please include your full address. We will review your request and calculate shipping costs for the order. We will then reply with a quote via email. We will also notify you of our current lead times.
- If you are happy to proceed with the order we request a 25% deposit (of the product cost) to confirm all orders.
- Bespoke items may require a larger deposit to confirm an order, but this will be discussed at the time of enquiry.
- Deposits are non-refundable once materials have been purchased and fabrication has
commenced. Please see Order Cancellation section below. - Once confirmed the order will be added into our work list and scheduled for manufacture.
- Once the ordered items are completed and ready to ship we will contact you for the
payment of the balance and any shipping costs due. - All items remain the property of Floral Fabrications Ltd until invoices are paid in full.
- Payment must be made in full prior to order shipment or collection.
- Your order will be dispatched to your chosen address.
- Collection from our workshop can be made by arrangement.
- For UK sales we accept payment by bank transfer.
- For International sales we can accept payment by international bank transfer. We also
accept payment online by credit card using Stripe as an online payment platform.
- Lead times can vary throughout the year. Usually around 6-8 weeks during the winter period, but this can lengthen to 12+ weeks during busy summer season periods.
- Complex or specialist items may involve longer lead times.
- You will be notified of the expected lead time when you submit an enquiry or order.
- Lead times are a guide only and not a guarantee.
- If we have the capacity we will always do our best to meet any specific date requirements
for your events.
- We understand that plans can change. If you wish to makes changes to, or to cancel an order please get in touch with us as soon as possible to discuss.
- Deposits are non-refundable once materials have been purchased and fabrication has
commenced. - Each cancelation will be evaluated on an individual basis. Depending on the status of the
order some charges may be applied to cover our costs.
- Please contact us through the website or by emailing floralfab@outlook.com
- Please include as much detail as possible and any reference pictures/sketches.
- Yes we ship our items worldwide.
- Due to the complexities of calculating shipping on bulky and heavy items it is not possible at this time to implement online sales. Therefore we have implemented a quote system for all international enquiries.
- Please complete and submit a quote form for the items of interest.
- We will estimate shipping costs and send you a quote.
- Shipping costs may differ between the time of quote and the time of dispatch. Customers will be notified of any changes.
- All sales will be made in GBP £.
- International customers are responsible for any import duties and taxes due on their orders.
- Please check with your local government body for current import charges.
- Floral Fabrications Ltd are not responsible for any delays arising from transit.
- Tracking info will be provided for all orders.
- On occasions a mutli-package shipment may become separated within the courier network and the individual packages may be delivered across multiple days. Please check your tracking info for more info.
- In the unlikely event of a lost or damaged item please get in touch with Floral Fabrications as soon as possible.
- Painted items should be cleaned with a soft cloth. Water spillages should be wiped up immediately. It may be necessary to repaint your item periodically to maintain its finish.
- Unpainted steel items. The majority of our arches are supplied unpainted. These will eventually rust to a lovely soft brown colour. If you prefer to maintain the original finish you can periodically clean and treat the steel with an oil or a spray such as WD40. They can also be painted with a range of suitable paint finishes.
- Stainless steel items such as our Meadow Troughs should be cleaned with warm soapy water and a soft cloth. The use of an abrasive may damage the exterior brushed finish.
- All of our products are designed in house here in the UK.
- The majority of our products are fabricated in our workshop in Somerset.
- Some items such as the Meadow Troughs are fabricated by a trusted local sheet metal specialist.
- We predominantly work with mild steel and stainless steel.
- We can also work with other materials if required; such as wood and plastics.
- The majority of our raw steel materials are sourced from UK origins.
- Some materials originate from Europe.
- All of our waste steel is either repurposed or recycled.
- We have an arrangement with a local artist who uses some of our waste materials in sculptural artwork.
- We try our hardest to minimise the purchase of single use plastics.
- We actively discourage the use of Floral Foam by offering creative mechanical alternatives.
- You may find plastics used inside your order as void fill packaging. The majority of these packaging materials are recycled from a number of sources. We have an arrangement with a local business that save some of their clean waste plastics which we reuse as packaging materials. We hope if you receive these that you will also consider reusing as packaging materials in the future to minimise the plastics entering landfill.